I AM A

HOMEOWNER     DISTRIBUTOR     CONTRACTOR

HOMEOWNER / END USER: Contact a local AC contractor

DISTRIBUTOR

Order Information

a) When will my order ship?  Call Aspen Customer Service

b) What are current lead times for different Aspen products?  Lead times are dynamic and change daily. Contact your Aspen sales representative

c) I need a price for one Aspen coil/air handler.  Contact your Aspen sales representative

Application Questions

a) I have a brand X product model number. Does Aspen make a replacement for it? While it is likely that an Aspen product can be used as a replacement, we do not intentionally maintain a cross reference of Aspen products to those of other manufacturers. The questions that have to be answered in these instances include, but are not limited to: 1) What is the system tonnage or capacity? 2) What is the minimum SEER required? 3) What is the basic product configuration? (air handler, multi position, slab horizontal, dedicated up flow, etc.

b) Can my product be used with both R22 and R410a? - CONDITIONS See “c & d” below

c) Can I change an R410a piston/TXV so it can be used with R22?  YES (If a new install without previously installed refrigerant –If “old” – system must be purged.)

d) Can I change an R22 piston/TXV so it can be used with R410a?  YES (If a new install without previously installed refrigerant –If “old” – system must be purged.)

e) Can I use X in a down-flow application?  refer to product SPEC SHEET

f) Can I use this AHU with X outdoor (when X outdoor is higher tonnage than indoor)  NO

g) Can I use a third-party transformer with my Aspen AHU?  NO

h) Can I use a third-party motor with my Aspen AHU?  NO

i) It never freezes in my area.  Do I still need to connect the freeze stat?  YES

j) Do I have to purge the system prior to use?  YES

k) What rating does X outdoor get with Y indoor? Have you checked the AHRI Database?

l) Are Aspen air handlers approved for use in mobile home applications? The AAM multi-position air handlers are approved for use in a mobile home.

m) Can any Aspen product be used with a heat pump? Have you checked the AHRI Database?

Product Information

a) What refrigerant is model X designed to be used with? Coil or air handler nomenclature

b) Can you explain the nomenclature for my coil or air handler?

c) What’s the size of the piston/TXV in my coil or air handler? Metering device matrix

d) What TXV/piston does my model X contain? Coil or air handler nomenclature.

e) What is the coil size?  refer to product SPEC SHEET

f) What are the cabinet dimensions? refer to product SPEC SHEET

g) How do I know what the duct openings dimensions are on my cased coil cabinet?  refer to product SPEC SHEET

h) What is the heat output of my AHU heat kit? air handler nomenclature

i) What CFM will my AHU deliver?  air handler spec sheet

j) How many gallons per minute does the Aspen hydronic air handlers pump deliver? 3.5 GPM

k) What is the burst pressure of Aspen hydronic coils? 2500 psi

l) What is the burst pressure of Aspen DX coils? 2500 psi

m) I need a wiring diagram for X model. Product IO Manual

4) REPLACEMENTS

a) What is the replacement for this old coil? Call Aspen Customer Service

b) What’s the part number and cost of X replacement part? Call Aspen Customer Service

c) I have a B series coil.  What is the replacement C series coil? Call Aspen Customer Service

d) Need TXV replacement? Metering device matrix

e) I have an Aspen product with a defective expansion valve (TXV). Do I need to scrap the unit, or can I get a replacement valve under warranty? Online RGA Request

f) Down-flow plates Call Aspen Customer Service

g) Replacement parts Call Aspen Customer Service

5) WARRANTY

a) Is my product in warranty? Serial number nomenclature

b) What’s the status of the warranty I submitted? Registration or RGA? Warranty Specialist

d) I have a defective coil. What do I do to get my warranty? If after qualifying that the coil is within the warranty period by providing the model number and serial number to either your sales rep or an inside salesperson, You will need to submit an online RGA request. Once that process is complete and you have received an approval, send the approval with the original Mylar tag from the unit attached to Aspen. After receipt at the factory, credit can be issued in most cases, and the defective coil can be field scrapped.

e) I have a defective Aspen air handler. What do I do to get my warranty? If after qualifying that the coil is within the warranty period by providing the model number and serial number to either your sales rep or an inside salesperson, You will need to submit an online RGA request. Once that process is complete and you have received an approval, send the approval with the original Mylar tag from the unit attached to Aspen. After receipt at the factory, credit can be issued in most cases, and the defective coil can be field scrapped.

f) I have a leaking Aspen coil on startup. I have fixed the leak myself, and want to know if I can get a labor credit for having affected the repair?             NO- Aspen immersion tests all coils in a clear water bath while pressurized with 500 PSI dry air. After determining that the coil is leak free, the coil is then charged with a 60 PSI dry nitrogen holding charge, and hermetically sealed. Each Aspen coil and air handler has a sacrificial Schrader valve on the liquid line that can be depressed prior to installation to avoid the chance that an installing contractor goes to the trouble of installing a leaking unit. This is known as the “hiss test” feature. If it is found that the coil has no holding charge, is at this point that the contractor should return the defective coil to the wholesaler for a replacement. Because we take these precautions to insure the integrity of Aspen products, we do not issue labor credit on leaking coils.     DX-Treme C Series Coil Warranty or B Series Warranty

g) Do I need to mail in the original paperwork or can I fax it? Mail

h) I’m missing the mylar tag.  How do I receive credit?  - Unfortunately, if there isn’t a tag, we cannot honor the warranty.

6) CONTACT INFORMATION Aspen representative or factory personnel

CONTRACTOR

1) Order Info

a) When will my order ship? Contact your Aspen distributor

b) What are current lead times for different Aspen products? Lead times are dynamic and can change daily. Call Aspen Customer Service for an estimate.

c) I need a price for one Aspen coil/air handler. As Aspen only builds product to satisfy the orders from our stocking wholesalers, we do not have the ability to satisfy orders for one at a time. We do not have a warehouse; therefore we rely on the wholesaler to stock our products for immediate delivery.

 2) Application Questions

a) I have a brand X product model number. Does Aspen make a replacement for it? Contact your local Aspen distributor

b) Can my product be used with both R22 and R410a? CONDITIONS See “c & d” below

c) Can I change an R410a piston/TXV so it can be used with R22? - YES (If a new install without previously installed refrigerant –If “old” – system must be purged.)

d) Can I change an R22 piston/TXV so it can be used with R410a?- YES (If a new install without previously installed refrigerant –If “old” – system must be purged.)

e)  Can I use X in a down-flow application? Refer to  product spec

f) Can I use this AHU with X outdoor (when X outdoor is higher tonnage than indoor)? NO

g) Can I use a third-party transformer with my Aspen AHU? NO

h) Can I use a third-party motor with my Aspen AHU? NO

i) It never freezes in my area - Do I still need to connect the freeze stat? YES

j) Do I have to purge the system prior to use? YES

k) What rating does X outdoor get with Y indoor? AHRI Database

l) Are Aspen air handlers approved for use in mobile home applications?     The “AAM” multi-position air handlers are approved for use in a mobile home.

3) Product Information

a) What refrigerant is model X designed to be used with? Coil or air handler nomenclature

b) Can you explain the nomenclature for my coil?  Air handler?

c) What’s the size of the piston/TXV in my Aspen product? Metering device matrix

d) What is the coil size? Product spec sheet

e) What are the cabinet dimensions? Product spec sheet

f) How do I know what the duct openings dimensions are on my cased coil cabinet? Product spec sheet

g) What is the heat output of my AHU heat kit? Product spec sheet

h) What CFM will my AHU deliver? Product spec sheet

i) How many gallons per minute does the Aspen hydronic air handlers pump deliver? 3.5 GPM

j) What is the burst pressure of Aspen hydronic coils? 2500 psi

k) What is the burst pressure of Aspen DX coils? 2500 psi

l) I need a wiring diagram for “X” model  Product IO Manual

4) REPLACEMENTS

a) What is the replacement for this old coil? Contact your local Aspen distributor

b) What’s the part number and cost of X replacement part? Contact your local Aspen distributor

c) I have a B series coil.  What is the replacement C series coil? - Contact your local Aspen distributor

d) Help me replace my TXV.  Metering device matrix (for pricing, contact your local Aspen distributor)

e) I have an Aspen product with a defective expansion valve (TXV). Do I need to scrap the unit, or can I get a replacement valve under warranty? If you are a contractor, and the determination has been made that the TXV is defective, take the bad valve to your local Aspen wholesaler for replacement.

f) Down-flow plates Call Aspen Customer Service

g) Replacement parts Call Aspen Customer Service

5)  WARRANTY

a) Is my product in warranty? Serial number nomenclature

b) What’s the status of the warranty I submitted? Registration or RGA? Warranty Specialist.

c) I have a defective coil. What do I do to get my warranty? For a dealer/contractor return the defective coil to your local Aspen wholesaler, who will then take the following steps: - If after qualifying that the coil is within the warranty period by providing the model number and serial number to either your sales rep or an inside salesperson, You will need to submit an online RGA request. Once that process is complete and you have received an approval, send the approval with the original Mylar tag from the unit attached to Aspen. After receipt at the factory, credit can be issued in most cases, and the defective coil can be field scrapped.

d) I have a defective Aspen air handler. What do I do to get my warranty? For a dealer/contractor return the defective coil to your local Aspen wholesaler, who will then take the following steps: - If after qualifying that the coil is within the warranty period by providing the model number and serial number to either your sales rep or an inside salesperson, You will need to submit an online RGA request. Once that process is complete and you have received an approval, send the approval with the original Mylar tag from the unit attached to Aspen. After receipt at the factory, credit can be issued in most cases, and the defective coil can be field scrapped.

e) I have a leaking Aspen coil on startup. I have fixed the leak myself, and want to know if I can get a labor credit for having affected the repair? NO - Aspen immersion tests all coils in a clear water bath while pressurized with 500 PSI dry air. After determining that the coil is leak free, the coil is then charged with a 60 PSI dry nitrogen holding charge, and hermetically sealed. Each Aspen coil and air handler has a sacrificial Schrader valve on the liquid line that can be depressed prior to installation to avoid the chance that an installing contractor goes to the trouble of installing a leaking unit. This is known as the “hiss test” feature. If it is found that the coil has no holding charge, is at this point that the contractor should return the defective coil to the wholesaler for a replacement. Because we take these precautions to insure the integrity of Aspen products, we do not issue labor credit on leaking coils.  DX-Treme C Series Coil Warranty or B Series Warranty

f) Do I need to mail in the original paperwork or can I fax it? Mail

g) I’m missing the mylar tag.  How do I receive credit?  - Unfortunately, if there isn’t a tag, we cannot honor the warranty.

6) CONTACT INFORMATION Aspen representative or factory personnel