ASPEN Manufacturing - Resources - Frequently Asked Questions

Independent Coil & Air Handler Manufacturer

ASPEN MANUFACTURING 373 ATASCOCITA ROAD, HUMBLE, TX 77396
PHONE 800.423.9007 FAX 281.441.6510 EMAIL

How do I check order status?
Aspen sales representatives get frequent updates on all open orders. Contact your Aspen sales rep for updates. Click here to find your local representative.

What are current lead times for different Aspen products?
Lead times are dynamic and can change weekly. Contact your Aspen sales rep for updates. Click here to find your local representative.

I need a price on the Aspen 13 SEER coil or air handler.
We offer many types of products that can, when matched with an appropriately sized compressor bearing unit, achieve 13 SEER and higher. SEER levels are the function of a combination of system components including the outdoor unit and indoor unit be that a coil or air handler. Click here to contact Aspen’s Ratings Specialist.

How long will the FM air handlers be available, now that the AM series is in production? FM to AM series transition is as follows:
June 2006: AM Series rollout
Jan. 2007: FM series price increase. No new ARI ratings on FM.
Jan. 2008: FM series obsoleted. All ARI reference numbers removed from the ARI Directory.

I have a defective coil. What do I do to get my warranty?
For a homeowner, contact a qualified HVAC contractor who will be able to trouble shoot the problem, and recommend a solution. For a dealer/contractor return the defective coil to your local Aspen wholesaler, who will then take the following steps: If after qualifying that the coil is within the warranty period by providing the model number and serial number to either your sales rep or an inside salesperson, a determination will be made as to how to proceed. Typically, a copy of the Aspen warranty report form which can be downloaded and printed from the website, is required, along with the original Mylar tag from the unit. After receipt at the factory, credit can be issued in most cases, and the defective coil can be field scrapped. Click here for the Warranty Report Form.

I have a defective Aspen air handler. What do I do to get my warranty?
For a homeowner, contact a qualified HVAC contractor who will be able to trouble shoot the problem, and recommend a solution. For a dealer/contractor, contact your local Aspen wholesaler upon determining which air handler components may need to be replaced. If after qualifying that the air handler is within the warranty period by providing the model number and serial number to either your sales rep or an inside salesperson, a determination and disposition will be made as to how to proceed. The wholesaler will then place an order for immediate shipment of the defective part or parts, which will be the fastest way to get the unit running. After receipt of the defective parts at the factory, along with a copy of the Aspen warranty report form, Aspen will issue credit to the wholesaler for the value of the replacement parts. Click here for the Warranty Report Form.

I have a leaking Aspen coil on startup. I have fixed the leak myself, and want to know if I can get a labor credit for having affected the repair?
Aspen immersion tests all coils in a clear water bath while pressurized with 500 PSI dry air. After determining that the coil is leak free, the coil is then charged with a 60 PSI dry nitrogen holding charge, and hermetically sealed. Each Aspen coil and air handler has a sacrificial Schrader valve on the liquid line that can be depressed prior to installation to avoid the chance that an installing contractor goes to the trouble of installing a leaking unit. This is known as the “hiss test” feature. If it is found that the coil has no holding charge, is at this point that the contractor should return the defective coil to the wholesaler for a replacement. Because we take these precautions to insure the integrity of Aspen products, we do not issue labor credit on leaking coils.
DX-Treme C Series Coil Warranty or B/M Series Warranty

I have an Aspen product with a defective expansion valve (TXV). Do I need to scrap the unit, or can I get a replacement valve under warranty?
If you are a contractor, and the determination has been made that the TXV is defective, take the bad valve to your local Aspen wholesaler for replacement. If you are a wholesaler, send the bad TXV back to Aspen with a copy of the warranty report form to receive full credit. Click here for the Warranty Report Form.

I have a brand X product model number. Does Aspen make a replacement for it?
While it is likely that an Aspen product can be used as a replacement, we do not intentionally maintain a cross reference of Aspen products to those of other manufacturers. The questions that have to be answered in these instances include, but are not limited to: 1) What is the system tonnage or capacity? 2) What is the minimum SEER required? 3) What is the basic product configuration? (air handler, multi position, slab horizontal, dedicated up flow, etc.). Your local Aspen stocking distributor has the means to help determine if the products available can do the job. Click here to find your local representative, who can help you locate an Aspen distributor.

I need a price for one Aspen coil/air handler.
As Aspen only builds product to satisfy the orders from our stocking wholesalers, we do not have the ability to satisfy orders for one at a time. We do not have a warehouse; therefore we rely on the wholesaler to stock our products for immediate delivery. Click here to find your local representative, who can help you locate an Aspen distributor.

Can any Aspen product be used with a heat pump?
We recommend you contact our Ratings Specialist on all heat pump applications. Whether an Aspen product will work or not depends on the minimum internal volume requirement for the outdoor unit. Click here to contact Aspen’s Ratings Specialist.

How do I know what the duct openings dimensions are on my cased coil cabinet?
Subtract 1 1/2” from the width or depth, for top opening dimensions and subtract 3/4” from the width or depth, for bottom opening dimensions. Dimensions can be found on the product's spec sheet.

Are Aspen air handlers approved for use in mobile home applications?
Yes, the AAM multi-position air handlers are approved for use in a mobile home. HUD requires third-party equipment be listed by a Nationally Recognized Testing Laboratory. Aspen air handlers are ETL Listed.

How long will the B series coils be available, now that the DX-treme coils are in production? B to C series transition is as follows:
Q4 2004: C Series rollout
Mar. 1, 2005: B Series price increase.
Mar. 2005 - Feb. 2006: Soft transition from B to C
Jan. 2006: 13 SEER goes into effect
July 1, 2006: B Series price increase. No new ARI numbers issued on B series.
Oct. 1, 2006: B Series price increase.
Jan. 1, 2007: B Series price increase.
Mar. 2007: B series obsoleted. All ARI reference numbers removed from the ARI Directory.

Additional resourceful documents

C Series Warranty Registration Card 91KB

B/M Coil Warranty 347 KB